Help & support
Last updated: October 17, 2026
Email hello@heybop.ai from the address you signed up with and tell us what happened — include the project or video name if it's about a render. Most answers are below.
Contact
General help and billing: hello@heybop.ai
Privacy and data requests: privacy@heybop.ai
Report content that breaks the rules: use Report on the share page or in the app, or email hello@heybop.ai with the link.
Making your first video
HeyBop.ai turns your song and photos into a beat-synced music video. Be the star, direct the scenes and share your own visual story on TikTok, Reels or YouTube.
Let AI plan the shots, generate the visuals and cut to your beat. No filming or manual editing. Timing varies with length, quality and demand; we email you when it is ready.
Sign up and get 150 credits. Script generation is free (0 credits). Review your script before creating 3 storyboard images. Images and videos use credits. One-time short video: USD 4.99 once · 300 credits. 15s standard video with a watermark. Personal use. First video only; no auto-renewal. Release-ready video: USD 9.99 once · 600 credits. Turn your song into a 30-second music video in Standard quality. Ready to share, watermark-free, with commercial rights for this project. Membership: USD 7.99/week · 600 credits; USD 29.99/month · 2,600 credits. Watermark-free commercial exports. Credits arrive on each paid renewal. Weekly or monthly auto-renewal. Cancel anytime. Completed licensed works keep their rights. Existing subscriptions keep their terms.
A generation failed or looks wrong
Failed jobs refund their credits automatically within seconds — check Usage in the studio to see the refund line. If a scene came out wrong, open the project, pick the scene and regenerate just that one (check the credit cost shown before you confirm; it depends on clip length, quality, photo use and singing). If something looks broken, email us the project name.
Plans, credits and cancelling
Script generation is free (0 credits).
Credits are shown before every action. Subscription credits roll over while you stay subscribed; top-up packs never expire. Cancel any time in the studio under Credits & Plans → Manage subscription — you keep the credits you already have.
Supported mobile versions offer one-time generation credit packs when store purchases are available. Your existing HeyBop credits are shared across signed-in devices. If a purchase is unfinished, use Account → Buy credits → Restore purchases.
Using a promo code
Open Credits & Plans in the studio (app.heybop.ai/studio/billing), tap Have a promo code? and enter it. A gift code adds its credits right away; a discount code shows the new prices on the plans and packs it works for and is applied at checkout. If you arrived through a promo link, the code is filled in for you — gift codes are added the moment you sign up. Each code can be used once per account unless it says otherwise.
Forgot your password
Use Forgot password? on the log-in page (app.heybop.ai/forgot). If the email doesn't arrive, write to hello@heybop.ai from your account's address and we'll send you a reset link.
Delete your account
You can delete your account yourself at any time:
- On the web: app.heybop.ai → Settings → Danger zone → Delete account.
- In the HeyBop app: Account → Delete account.
- Or email privacy@heybop.ai from your account's address and we'll delete it within 7 days.
What deletion removes
Your profile, videos, songs, voices, projects, share pages and uploaded files are deleted, and any subscription is cancelled. Remaining credits are forfeited. Payment and credit ledger records are kept for up to seven years because accounting law requires it; backups roll off within 30 days. Details are in the Privacy Policy.